Service Levels
Level 1 Service
- Software Patch Management
- Error Log Event Monitoring
- On-Site Server Backup 1
- Scheduled Machine Maint.
- Automated Problem Alerts
- 10% Billable Labor Discount
Level 2 Service
- All Level 1 Services Plus:
- Telephone Support
- Chat Support
- Email Support
- Remote Connection Support
- Spyware Removal 2
- Virus Removal 2
- Software License Compliance Assistance 3
- Monthly Service Report
- Free Carry-In Repair Labor
- 15% Billable Labor Discount
Level 3 Service
- All Level 1 & Level 2 Services Plus:
- Off-Site Critical Files Backup 4
- Anti-Virus Monitoring & Updating 5
- Consulting for Hardware Upgrades
- Consulting for New Hardware
- Consulting for Software Upgrades
- Consulting for New Software
- Free On-Site Labor per Escalation Plan
- 20% Billable Labor Discount
- Desktops Starting at: $19.00
- Servers Starting at: $69.00
- Desktops Starting at: $49.00
- Servers Starting at: $99.00
- Desktops Starting at: $69.00
- Servers Starting at: $199.00
Note: A setup fee will be added to the first month’s fee.
Note: Moves, Add’s & Changes are billable items and not covered under Service Levels Plans.
Note: All service levels require a minimum hardware and software standard in order to be supported by Synergent.
- Requires purchase of a Network Attached Storage (NAS) device for storing the data backups.
- May Require Carry-In Service for Complete Removal.
- Provides reports of installed software licenses on each computer.
- Requires purchase of a NAS device and is subject to customers Internet Service Provider Bandwidth Limitations (Up to 100 GB of data Storage, stored for up to 2 Weeks, First in, First out).
- Requires Anti-Virus Subscription from Synergent, Exchange Server mailboxes Protection additional.
